Refund policy

All sales are final. Because our balm is a handmade skincare product, we can't accept returns or exchanges, and we don't offer refunds once an order has shipped.

Damaged or wrong items: If your order arrives damaged or you received the wrong item, email us at yiayiasbalm@gmail.com within 7 days of delivery with your order number and a photo, and we'll send a replacement at no cost to you.

Cancellations: If you need to cancel, email us as soon as possible. We can cancel and refund any order that hasn't shipped yet.